IT Field Technician

Field Technician

Positions
4
Location
Corporate Office [Headquarters]

If you’re looking to work in a start-up technology environment with high amounts of collaboration and the opportunity to contribute in a fast growing team, look no further than Meade's PC Repair Shop, Inc!

The IT Field Technician will provide a very high level of customer service to our onsite staff. They will consistently and accurately document and prioritize user technology issues and attempt to resolve on initial contact. The technician will troubleshoot problems, advise on the appropriate action and respond to user requests in a timely manner.

RESPONSIBILITIES

  • Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software
  • Effectively diagnose and troubleshoot malfunction of computer or network devices relating to user error, faulty hardware, or software/server/network issues
  • Analyze service request data for trends and recommend process improvements for ticketing system
  • Document all pertinent user identification information, including name, department, contact information, nature of problem or issue, computer name, resolution, etc.
  • Attend monthly meetings with administration
  • Use documentation, peers, and any other resources to resolve issue on initial contact
  • Build rapport and elicit problem details from customers; Prioritize and escalate problems as appropriate
  • Actively monitor and report compliance with the customer service level agreements
  • All other duties as assigned

FORMAL EDUCATION & PREFERRED CERTIFICATIONS

  • High School diploma or equivalent
  • Preferred A+ Certification

KNOWLEDGE & EXPERIENCE

  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Basic understanding of various operating systems including Windows XP/7/8/10
  • Strong troubleshooting, software, and documentation skills
  • Excellent knowledge of desktops, laptops, and other common peripheral devices
  • Knowledge of basic computer hardware

PERSONAL ATTRIBUTES

  • Ability to absorb and retain information quickly with a high attention to detail
  • Highly self-motivated with excellent customer service skills

WORK CONDITIONS

  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
  • Standing or walking for long periods of time
  • Ability to lift up to 40lbs to a height of up to 4 feet occasionally

Job Type: Full-time

Experience:

  • service technician: 2 years (Required)

Work authorization:

  • United States (Required)

 

Pay Rate: Paid by the job. 

 

The Technician will work along side our owner